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Website Terms & Conditions

Donna O’Donoghue International /

Eclipse Hair International

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Last updated: 7 October 2026

 

Welcome to the website of Donna O’Donoghue International / Eclipse Hair International.

 

By accessing or using this website, purchasing a service or product, making a booking, registering for an education programme or otherwise engaging with our business, you agree to these Terms & Conditions.

Please read them carefully before using our website or booking our services.

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1. About us​

This website and the services described on it are operated by:

Donna O’Donoghue International / Eclipse Hair International.

Email: donna@donnaodonoghue.com.au

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Phone: 0411 447 828

Website: donnaodonoghue.com.au

In these Terms & Conditions, “we”, “us”, “our” or “Donna O’Donoghue International” refers to the relevant business entity providing the particular service, product, programme or information.

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2. Use of this website

You may use this website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

  • use the website for unlawful or fraudulent purposes

  •  attempt to gain unauthorised access to the website or its systems

  • interfere with the operation or security of the website

  • copy, reproduce or commercially exploit our content without permission

  • introduce malicious software or other harmful material

  • use information obtained from the website in a way that infringes our rights or the rights of others.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been breached.

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3. Information on our website

We aim to ensure that information published on our website is accurate, current and useful.

However, information may change from time to time, including:

  • prices

  • service availability

  • course dates

  • programme details

  • product availability

  • event information

  • opening hours

  • promotional offers.

We reserve the right to correct errors, update information or change our services without prior notice where reasonably necessary. Information provided on our website should not be treated as professional medical, legal, financial or other specialist advice.

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4. Services and consultations

Our services may include hairdressing, hair and scalp consultations, education, mentoring, business consulting, workshops, events and related professional services. The suitability of a particular hair service may depend on factors including the condition and history of your hair, previous chemical services, home care, lifestyle and your desired result.

We reserve the right to decline, modify or postpone a service where we reasonably believe proceeding may compromise the condition of the hair, scalp, health or safety of a client. Where appropriate, we may recommend a consultation, strand test, patch test, scalp assessment or other assessment before proceeding with a service.

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5. Results and expectations

Hairdressing and hair-related services are influenced by individual circumstances.

While we use professional knowledge, experience and reasonable care, we cannot guarantee an identical result to photographs, examples or images shown on our website or social media.

Results may vary depending on:

  • natural hair characteristics

  • previous colour or chemical treatments

  • hair condition

  • medications or other relevant factors disclosed during consultation

  • home care

  • maintenance

  • environmental factors

  • the starting condition of the hair.

We will discuss reasonable expectations with you before undertaking services where appropriate.

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6. Bookings and appointments

Bookings may be made through our website, booking systems, telephone, email, text message or other approved communication channels. By making a booking, you agree to provide accurate contact information and attend at the agreed time.

We reserve the right to request a deposit, consultation fee or other payment to secure certain appointments, services, courses or events. Specific cancellation or booking conditions may apply to individual services and will be communicated at the time of booking.

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7. Cancellations and missed appointments

We understand that circumstances can change.

Where you need to cancel or change an appointment, please provide as much notice as reasonably possible.

Repeated late cancellations, failure to attend appointments or significant changes to appointments may result in deposits or booking fees being retained where this has been clearly communicated at the time of booking.

We reserve the right to require a deposit or prepayment for future bookings where there has been a history of missed appointments or late cancellations.

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8. Consultations

Where a consultation fee applies, the consultation fee may be credited towards a subsequent service where this has been specifically stated at the time of booking. A consultation does not automatically guarantee that a particular service will be recommended or undertaken.

We may recommend an alternative service or decline to proceed where we believe this is in the client's best interests.

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9. Education, courses and workshops

Where you purchase or register for an education program, workshop, mentoring program or event, additional program-specific terms may apply.

Course and event places may be limited.

Unless otherwise stated:

  • places are confirmed only once the required payment or deposit has been received

  • deposits may be non-refundable where clearly stated at the time of booking

  • course materials are provided for the registered participant's personal educational use

  • course materials must not be reproduced, resold or distributed without written permission

  • participants are responsible for ensuring that they have the equipment, technology and prerequisites required for the program.

We reserve the right to make reasonable changes to course content, presenters, dates, venues or delivery methods where circumstances require. Where a significant change or cancellation occurs, we will communicate available options to affected participants.

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10. Professional education and certification

Completion of an education program does not necessarily constitute a government qualification, licence , accreditation or professional registration unless this is expressly stated. Where a certificate of attendance or completion is provided, it confirms participation or completion of the relevant program requirements only. Any claims regarding CPD points, accreditation, industry recognition or professional status will be subject to the requirements of the relevant organisation or authority.

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11. Products

Product descriptions, photographs and information on our website are provided for general information. We endeavour to ensure product information is accurate, but manufacturers may change formulations, packaging or product information.

Products should always be used in accordance with the manufacturer's instructions.

If you experience an adverse reaction or other unexpected issue with a product, discontinue use and seek appropriate professional or medical advice where necessary.

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12. Payments

Prices will be displayed or communicated in Australian dollars unless otherwise stated. Prices may change from time to time. Payment methods accepted may include electronic payment, card payment, bank transfer or other methods made available by us or our payment providers. Third-party payment providers may have their own terms and conditions and privacy policies.

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13. Consumer guarantees

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation. Where Australian Consumer Law applies, you may have rights including consumer guarantees in relation to goods and services. Our services will be provided with due care and skill and in accordance with applicable legal requirements.

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14. Complaints and concerns

We value feedback and encourage you to contact us promptly if you have a concern about a service, product, booking, course or other interaction with our business. We will make reasonable efforts to understand and resolve genuine concerns fairly and professionally.

Please contact:

Donna O’Donoghue International

Email: donna@donnaodonoghue.com.au

Phone: +61 411 447 828

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15.Intellectual property

Unless otherwise stated, the content of this website is owned by or licensed to Donna O’Donoghue International / Eclipse Hair International.

This may include:

  • text

  • photographs

  • graphics

  • logos

  • branding

  • educational material

  • course content

  • videos

  • documents

  • downloads

  • designs

  • business methodologies

  • original concepts and written material.

You must not reproduce, modify, distribute, publish, sell or commercially exploit our intellectual property without our prior written permission.

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16. Educational and business materials

Our education, mentoring and consulting materials are provided for the intended participant or client only.

Unless expressly authorised in writing, you must not:

  • reproduce our training materials

  • share course content with people who have not purchased or registered for the program

  • record education sessions

  • resell or commercially distribute our materials

  • represent our original materials as your own

  • use our intellectual property to create a competing program

We encourage participants to learn, implement and develop their own professional skills while respecting the intellectual property of our business.

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17. Photographs and social media

We may photograph or record events, education programs, workshops or other activities for promotional or educational purposes. Where identifiable individuals are to be used in promotional material, we will seek appropriate permission where required .You must not photograph, record or publish identifiable images of other participants, clients, staff or educators without appropriate permission.

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18. Third-party links

Our website may contain links to third-party websites, platforms or services.

These links are provided for convenience and do not necessarily represent an endorsement of those businesses or services. We are not responsible for the content, security, availability or privacy practices of third-party websites.

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19. Website availability and security

We aim to keep our website available and secure but cannot guarantee that it will always operate without interruption, errors or technical issues. We are not responsible for loss or damage caused by circumstances outside our reasonable control, including technical failures, internet outages, cyber incidents or third-party service interruptions.

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20. Limitation of liability

To the maximum extent permitted by law, we are not liable for loss or damage arising from your use of our website or reliance on information published on it, except where such liability cannot lawfully be excluded.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.

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21. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of our website's overall terms of use . Our Privacy Policy explains how we collect, use, store and protect personal information.​

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22. Events outside our control

We will not be responsible for failure or delay in providing a service where this is caused by circumstances beyond our reasonable control.

This may include, for example:

  • natural disasters

  • serious illness

  • accidents

  • government restrictions

  • venue closure

  • transport disruption

  • significant technology failure

  • power or internet outages

  •  other unforeseen circumstances.

Where reasonably possible, we will communicate with affected clients or participants and provide an appropriate alternative.

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23. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time. The latest version will be published on our website and will include the date of the most recent update. Your continued use of the website after an updated version has been published constitutes acceptance of the updated Terms & Conditions to the extent permitted by law.

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24. Governing law

These Terms & Conditions are governed by the laws applicable in Victoria, Australia. Any dispute will be subject to the applicable courts and laws of Victoria and the Commonwealth of Australia, subject to any rights you may have under applicable consumer protection legislation.

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​25. Contact us

If you have questions about these Terms & Conditions, please contact us.

Donna O’Donoghue International / Eclipse Hair International

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Email: donna@donnaodonoghue.com.au

Phone: +61 411 447 828

Website: donnaodonoghue.com.au

Last updated: 7 October 2026

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