Privacy Policy

1. Who we are
For the purposes of this Privacy Policy, references to “we”, “us”, “our” or “Donna O’Donoghue International” include Donna O’Donoghue International and Eclipse Hair International and their relevant business activities.

Website: donnaodonoghue.com.au
Email: donna@donnaodonoghue.com.au
Phone: 0411 447 828

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2. Information we may collect

Depending on how you interact with us, we may collect personal information such as:

• your name

• email address

• telephone or mobile number

• postal or business address

• booking and appointment information

• information you provide through website enquiry or contact forms

• information relating to your hair, scalp, hair history, services requested and product preferences

• information relevant to consultations, education, training or mentoring

• payment and transaction information

• information relating to courses, events, registrations and attendance

• photographs or other images where you have provided them to us or given permission for their use

• information contained in communications between you and us

• information you voluntarily provide through social media or other communication platforms

• website usage information, including IP address, browser type, device information and pages visited, where collected through cookies, analytics or similar technologies.

We only seek to collect information that is reasonably necessary for the purpose for which it is being collected.

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3. How we collect information

 We may collect personal information directly from you when you:

• contact us by telephone, email, text message or social media

• complete a website enquiry or booking form

• make an appointment

• participate in a consultation

• purchase a service, product, course or programme

• register for an event, workshop or education programme

• subscribe to communications or marketing

• provide information during a hair or scalp consultation

• communicate with us in person or online.

We may also receive information from third-party service providers where this is necessary to provide a service to you or administer our business.

Where reasonably possible, we will collect personal information directly from you.

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4. Why we collect and use your information.

​We may collect, hold and use your personal information to:

• respond to enquiries

• provide consultations, hairdressing, education, mentoring and other services

• manage appointments and bookings

• provide products and services requested by you

• process payments and transactions

• communicate with you about appointments, services, programmes or purchases

• administer courses, workshops, events and education programmes

• provide appropriate hair, scalp or product recommendations

• maintain business and customer records

• improve our services, education and customer experience

• send information about services, programmes, events or products that may be relevant to you, where permitted by law

• manage our website and online services

• comply with legal, accounting, insurance or regulatory requirements

• protect our business, clients, staff and property

• deal with enquiries, complaints or disputes

• otherwise carry out functions reasonably necessary for operating our business.

5. Hair, scalp and consultation information

• Some services may involve information about your hair, scalp, previous chemical services, treatments, medications, lifestyle factors or other information that you choose to provide during a consultation.

• We use information provided during consultations only for purposes reasonably connected with providing the requested service, advice, education or product recommendation, unless you have given additional permission for another purpose.

• You are not required to provide information that is not necessary for the service you are requesting. However, if relevant information is not provided, we may not be able to safely or appropriately provide a particular service.​

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6. Marketing communications

From time to time, we may contact you with information about:

• new services

• education and training

• workshops and events

• products

• special offers

• business or professional opportunities

• news and information relating to Donna O’Donoghue International.

We will provide an appropriate opportunity to opt out of direct marketing communications.

You can also contact us at any time to request that we stop sending you marketing communications.

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7. Photographs, testimonials and promotional material

We may occasionally request permission to use photographs, testimonials, before-and-after images, event photographs or other content for our website, social media, education or promotional purposes. We will not knowingly use identifiable photographs or testimonials for promotional purposes without appropriate permission. Where permission has been provided, you may contact us to discuss withdrawing that permission for future use. Withdrawal of permission will not necessarily require us to remove material that has already been printed, distributed or published where removal is impracticable.

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8. Cookies and website analytics

Our website may use cookies, analytics tools and similar technologies to help us understand how visitors use our website and to improve website performance and user experience.

These technologies may collect information such as:

• pages visited

• approximate location

• device type

• browser type

• referral information

• time spent on the website

• interactions with website content.

Some cookies may be provided by third-party services used by our website.

You can generally adjust your browser settings to control or disable cookies. Some website functions may not operate correctly if certain cookies are disabled.

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9. Third-party services

We may use third-party providers to assist us with services such as:

• website hosting

• website management

• appointment and booking systems

• payment processing

• email communications

• marketing

• customer relationship management

• online education and course delivery

• event registration

• video conferencing

• accounting and business administration

• website analytics.

These providers may have access to personal information where necessary to provide services to us.

We take reasonable steps to use reputable providers and expect them to handle personal information appropriately.

Some third-party providers may store or process information outside Australia.

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10. Overseas disclosure

Some of our service providers may operate or store information outside Australia.

Depending on the services we use, information may potentially be processed in countries including the United States, United Kingdom, New Zealand or other countries in which our service providers operate.

Where applicable, we will take reasonable steps to ensure that personal information is handled appropriately and in accordance with our legal obligations.

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11. How we protect your information

We take reasonable steps to protect personal information against:

• misuse

• interference

• loss

• unauthorised access

• modification

• disclosure.

Security measures may include appropriate access controls, passwords, secure systems, restricted access and the use of reputable technology and service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

12. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, meet legal or accounting requirements, or otherwise fulfil legitimate business requirements. When information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it where appropriate.

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13. Accessing or correcting your information

You may contact us to request access to personal information we hold about you.

You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.

We will respond to reasonable requests within an appropriate timeframe and may need to verify your identity before providing access to personal information.

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14. Privacy concerns or complaints

If you believe that we have not handled your personal information appropriately, we encourage you to contact us first so that we can understand your concern and attempt to resolve it.

Please contact:

Donna O’Donoghue International
Email: donna@donnaodonoghue.com.au
Phone: 0411 447 828

We will review your complaint and respond within a reasonable timeframe.

If your concern cannot be resolved and Australian privacy legislation applies to your circumstances, you may also contact the Office of the Australian Information Commissioner (OAIC).

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15. Children and young people

Our services and education programs may involve young people.

Where appropriate, we may require a parent, guardian or authorised person to provide consent or information on behalf of a young person. We take reasonable care when collecting and handling information relating to children and young people.

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16. Links to other websites

Our website may contain links to third-party websites, social media platforms or other online services.

Once you leave our website, the privacy practices of those third parties are governed by their own privacy policies.

We encourage you to review the privacy policy of any third-party website you visit.

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17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or privacy obligations. The most recent version will be published on our website with the date of the latest update.

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18. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Donna O’Donoghue International / Eclipse Hair International

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Email: donna@donnaodonoghue.com.au
Phone: 0411 447 828
Website: ? donnaodonoghue.com.au

Last updated: 7 October 2026